Effects of Personal Variables of Call Centre Employees on their Psychological well being

The study was designed to investigate the impact of certain personal variables on psychological well being of call centre employees. The sample consisted of 240 call centre employees (120 Male/120 Female) selected randomly from Vodafone Call Centre of Ahmedabad city. Psychological well being scale of Dr. Bhogle and Prakash was used. Results revealed that there exists a significant difference between psychological well being and variables such as Sex, Age, Type of Family, work Shifts and working time of Call center employees. No significant deference observed between Psychological well being of married and unmarried employees. And also no significant difference was found between Psychological well being and Education of Call centre employees.

During the last two decades, mental health has to be define in terms of psychological well being low psychological well being is illustrated in anxiety, depression, low morale, lack of self confidence, low sense of personal autonomy, inability to cope with the problems of living and dissatisfaction with one self and the physical environment. Mental health is fundamental component of health through which one realizes one"s own cognitive affective and relational abilities. It can be define as the ability to adjustment to the environment on the plan of reality.
"Well being is a positive and sustainable condition that allows individuals, groups or nations to thrive and flourish. (Huppert, Baylis & Keverne., 2005)" Numerous studies have investigated effects of working conditions on strain (Kahn & Byosiere, 1992;Sonnentag & Frese, 2003). For instance, resources at work such as job control are in general positively related to wellbeing, health and job-related attitudes (Semmer, 1998;Terry & Jimmieson, 1999). Moreover, job demands like job complexity and variety have the same effects on well-being and job-related attitudes as resources at work as long as they do not overtax a person"s capabilities and as long as they allow utilizing one"s skills, knowledge, and abilities and therefore, promote learning. Positive relationships of job complexity and variety with well-being and job-related attitudes have been reported both in the literature on stress at work in general (Kahn & Byosiere, 1992;Sonnentag & Frese, 2003;Warr, 1999) and specifically for call agents, while control, complexity, and variety are associated with well-being, good health, and positive job-related attitudes, the opposite applies to stressors at work.

Objective
The main aim of this study was to investigate the impact of the personal variables of call center employees on their Psychological well being.
The International Journal of Indian Psychology: Volume: 01 | Issue: 04 No. 2 | ISSN 2348-5396 1. There is no significant difference between Psychological well being of male and female call centre employees. 2. There is no significant difference between Psychological well being and education of call centre employees. 3. There is no significant difference between Psychological well being and age of call centre employees. 4. There is no significant difference between Psychological well being and work shifts of call centre employees. 5. There is no significant difference between Psychological well being and types of family of call centre employees. 6. There is no significant difference between Psychological well being and marital status of call centre employees. 7. There is no significant difference between Psychological well being and working time of call centre employees.

METHOD Samples
The sample size was 120 Call centre employees, comprising of 75 Male and 75 Female employees from Vodafone call centers of Ahmedabad. All were aged between 19 to 36 years.
The collected information can be managed carefully and more accurately.   From these results it can be concluded that male and female call centre employee differ as far as their psychological well-being is concerned. No significant difference between the male and female participants in this area of self-acceptance suggests that both genders have similar experience and difficulty in this area of psychological well-being which is contradict to the results obtained by Roothman and colleagues (2003). Therefore refusing null hypothesis if can be said that sex affects ones psychological wellbeing. It is observed from table No.1 that "F" value of psychological well-being amongst level of education of employee is 2.46 which do not exhibit significant difference even at a level of 0.05. This result supports the results obtained by Christine A. Sprigg, Phoebe R. Smith, Paul. R. Jackson(2003). "F" value of psychological wellbeing amongst call centre employees according to their age is 28.17 which is significant at a level of 0.01. With growing age the status and work load of the existing role also decrease in addition a decrease is found in physical and emotional works that leads to limit one"s movements around and communication with others. This in turn leads to lack of life satisfaction and

RESULT AND DISCUSSION
The International Journal of Indian Psychology: Volume: 01 | Issue: 04 No. 2 | ISSN 2348-5396 emotions like anger, depression, worries etc are found to be increasing Dhillon (1992). This physical and mental well-being decreases with age. therefore, hypothesis three is rejected. In order to know the difference between groups"t" is calculated after ANOVA in present study,