Job Stress among the Employees at HDFC Bank of Hyderabad

The present world is fast changing and there are lots of pressures and demands at work. These pressures at work lead to physical disorders. Stress refers to individual’s reaction to a disturbing factor in the environment. In Housing Development Finance Corporation (HDFC), the employees are having stress because of the heavy work load and other factors. Hence this study would help the organization to know the factors of stress and the impact of stress in employees. Since it is well known fact that healthy employee is a productive employee, so this empirical study was conducted to find out the ways of reducing stress of employees in HDFC using questionnaire method. Results revealed that around 60% of the employees believed sometimes the company imposes heavy work for a single person, about 40% did agree to assign additional workers for reducing stress and 45.2% of the respondents were satisfied with the motivational programs conducted by the organization. Around 73.2% of the respondents agreed sometimes the company arranges for informal trips for reducing stress and around 52.88% of the respondents believed that good working ambient along with proper planning reduce stress. Finally, majority (60%) of the respondents confessed that always there is a stress feeling among them. Therefore, Bank managers should employ some methods to remove stress problem in their workplaces.

the hour. However we try to go beyond a stress situation, life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Moreover, be it our anxiety, mind-body exhaustion or our erring attitudes, we tend to overlook causes of stress and the conditions triggered by those. In such unsettling moments we often forget that stressors, if not escapable, are fairly manageable and treatable. Stress, either quick or constant, can induce risky bodymind disorders. Immediate disorders such as dizzy spells, anxiety attacks, tension, sleeplessness, nervousness and muscle cramps can all result in chronic health problems. They may also affect our immune, cardiovascular and nervous systems and lead individuals to habitual addictions, which are inter-linked with stress. The body muscles become tense and the hypothalamus activates the pituitary gland, which secretes hormones that then activate other hormone-producing centers like the adrenal glands. The release of adrenaline and other hormones sustains the alarm reaction and physiological changes occur in response to the stressstimulus. The body now needs glucose for the muscles to function properly. The liver responds by releasing some into the bloodstream. For the glucose to be transformed into energy, extra oxygen is required. The heart begins pumping blood faster to carry this extra supply, leading to a rise in blood pressure. The amount of blood available in the body is, however, limited. In order to deliver extra blood to select areas-the muscles, heart, lungs, kidneys and the brain-there is a temporary cutoff in blood supply to non-priority areas. Consequently, the digestive system slows or stops altogether, the salivary glands stop secreting, blood vessels in the kidneys and the abdomen constrict and the immune system slows down (Parveen and Khan 2014; Kumar and Varma 2017).
With the rapid advancement of technology, the stresses faced at work have also increased. Undoubtedly, occupational stress is one of the most commonly cited stressors faced by people all over the world. Stress refers to the pressure and reactions to our environment which results in psychological and physical reactions. Whilst some stress is good for motivation and increasing efficiency, too much stress can result in negative impacts such as reduced effectiveness and efficiency. More and more people are feeling isolated and disrespected at work, and this has led to greater occupational stress. Many companies have taken to consulting experts and professionals on ways to increase connectedness and motivation of their employees. Some companies organize parties and make their employees feel valued at work. These are measures to motivate employees and help them to feel secure at their jobs, translating into greater productivity. However, not all companies have such measures in place, and some have not gotten it quite right. Hence, it is up to you to make sure that you can cope with stress at your workplace, and use it to help you work better. Here are 3 simple steps to help you with coping with stress in the workplace (Singh et al 2012; Singh and Rapheileng2014).
Workplace stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities, resources, or needs of the worker. Stress-related disorders encompass a broad array of conditions, including psychological disorders (e.g., depression, anxiety, post-traumatic stress disorder) and other types of emotional strain (e.g., dissatisfaction, fatigue, tension, etc.), maladaptive behaviors (e.g., aggression, substance abuse), and cognitive impairment (e.g., concentration and memory problems). In turn, these conditions may lead to poor work performance or even injury. Job stress is also associated with various biological reactions that may cause ultimately to compromised health, such as cardiovascular disease. Stress is a prevalent and costly problem in today's workplace. About one-third of workers report high levels of stress. One-quarter of employees view their jobs as the number one stressor in their lives. Three-quarters of employees believe the worker has more on-the-job stress than a generation ago. Evidence also suggests that stress is the major cause of turnover in organizations. Job stress results from the interaction of the worker and the conditions of work. Views differ on the importance of worker characteristics versus working conditions as the primary cause of job stress. The differing viewpoints suggest different ways to prevent stress at work ( The HDFC bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995. HDFC is India's premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain the market leader in mortgages. The Bank's Board of Directors is composed of eminent individuals with a wealth of experience in public policy, administration, industry and commercial banking. Senior executives representing HDFC are also on the Board. Senior banking professionals with substantial experience in India and abroad head various businesses and functions and report to the Managing Director. Given the professional expertise of the management team and the overall focus on recruiting and retaining the best talent in the industry, the bank believes that its people are a significant competitive strength. HDFC Bank offers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers. So, this study has done to evaluate the job stress among the employees of HDFC.

RESEARCH METHODOLOGY
Research design stands for advance planning of the methods to be adopted for collecting the relevant data and the techniques to be used in analysis, keeping in view the objectives of the research and availability of time. The research design was used here is descriptive research as the study depicts the current state of affairs. The total number of 150 employees in HDFC constitutes the population for this study. It refers to the number of items to be selected from the population to constitute a sample. The 120 respondents were drawn out of 150employees. In this empirical study was used simple random sampling method. It refers to as each member of the population has a known and equal chance of being selected.
Primary data were those which were collected for the first time, and thus happen to be original in character. Here in this research primary data was collected through questionnaire method. Secondary data were those which have already been collected by someone else. In this study secondary data were collected through company records, books, journals etc. The data were analyzed through statistical method. There are various statistical tools used to analysis the data. Percentage analysis was the method to represent raw streams of data as a percentage (a part in 100 -percent) for better understanding of collected data according to equation 1 (Singh et al 2012; Kumar and Varma (2017).

RESULTS AND DISCUSSION
The obtained results via questionnaire method have displayed by Tables 1, 2 and Figures 1 and 2. Figure 3 displays the built model between respondents and percentage.

Figure 3 Built model between respondents and percentage
With regard to obtained results, we need to have a look at recent studies and researches in this field. Therefore, Table 3 displays the literature review covering current research.

CONCLUSION
The job creates a certain amount of pressure which motivates to do the job well. Stress can result when demands are too great or when our expectations are not met. A stressful employee is unable to be productive and he can't meet with the standards set upon him. Therefore it is vital for every organization to create and maintain a stress free environment so that their employees are able to give a high productivity and performance. It is analyzed from the study that most of the respondent's performance in HDFC are influenced by various factors like insufficiency of basic needs, inadequate training, insufficiency of subordinates, heavy work load etc. These are the factors which frustrate employees and in long-run leads to stress. The HDFC shall extend the necessary facilities and motivates the workers for better and stress free performance. This in turn will reduce stress and will automatically leads to employee satisfaction which will reflect in their performance.