Exploring the Experiences of an Online Peer Support Service: An Inward Approach

You’re Wonderful Project; is a student-run organization providing online peer support, working towards awareness and accessibility of mental health services. The present study aims at understanding the organizational model of the online peer support system through exploring the experiences of the team that works within the set-up. For this study, a qualitative design was used. An interview guide was developed consisting of open-ended questions to explore the experiences of the team. Semi-structured interviews were conducted to gather data, across two timelines, to assess the various aspects for two groups of Support team members: 8 interviews were collected from Peer Support team members during Phase 1, while 10 interviews were collected from members during Phase 2. These individuals had worked for a minimum of 6 months in the team and had undergone training through psychologists about online peer support, and were currently working in the team. The data obtained was coded and subsequently analysed. The results indicated that although this was seen as an effective approach, especially because it provided anonymity, comfort and was free of cost, help-seekers are still gauging access to this service, or any kind of online counselling service. This study also identifies shortcomings and suggests future implications.