Study of Big Five Personality Factors among Service Center Staff of the Mobile Industry

The objective was to explore the BIG 5 factors amongst the service center staff in the Mobile Industry. Motivation for the research came from the understanding that working professionals exhibit different personality traits and how these different personality traits can affect the culture and efficiency of the workplace. An exploratory research design was used. Survey method was conducted among 55 employees in the mobile industry. The measuring instruments included BIG 5 Personality Inventory. The five factors have been described as- Openness to Experience, Conscientiousness, Extroversion, Agreeableness and Neuroticism.

This research contributes to the knowledge that organizations must acknowledge different personality types at the workplace and must help the people adapt to the workplace in order to limit their conflicts.