OPEN ACCESS
PEER-REVIEWED
Review
| Published: September 29, 2023
Competency Tool for Delivery Agents
Student, Amity Institute of Psychology and Allied Sciences, Amity University Uttar Pradesh, Noida Google Scholar More about the auther
Assistant Professor, Amity Institute of Psychology and Allied Sciences, Amity University Uttar Pradesh, Noida Google Scholar More about the auther
DIP: 18.01.384.20231103
DOI: 10.25215/1103.384
ABSTRACT
This review study explores the need and requirement of a competency tool for the demographic of delivery agents. A new measure for forecasting and assessing the quality of skills, abilities and knowledge of people who are employed as delivery agents or porters. It can be designed to identify and distinguish the various competencies a delivery person possesses. This can further aid the various processes in an organization like recruitment, selection, training, appraisals, feedbacks, promotions, etc. Since the Covid 19 pandemic, the surge in demand for the employment of people in the delivery sector has been incredible. Consumers, now, make a decision about a particular brand or company based on their delivery services excessively. Hence, it is imperative for organizations to be wise while employing delivery persons. This study aims to examine existing literature to gain insights into the various competencies that can be measured using a competency tool and are considered necessary for a delivery porter. The review begins by discussing the concept of competencies, skills and abilities and their significance in the industry. It highlights the demanding nature of the blue-collar jobs and the increasing dependency of various businesses on delivery agents. The literature review analyses various reasons and need of identifying competencies and having psychometric tools to measure them. The findings suggest that such competency tools can help the organizations to hire skilled employees, provide effective training, promote on the basis of competencies and achieve better performance. Such tools would also help the individuals achieve self-awareness, wherein they can work on themselves to become skillful.
Keywords
Competency, Competency Mapping, Delivery Agent, Psychometric Properties, Skills, Blue-Collar Jobs
This is an Open Access Research distributed under the terms of the Creative Commons Attribution License (www.creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any Medium, provided the original work is properly cited.
© 2023, Khanna, R. & Hasan, Z.
Received: June 07, 2023; Revision Received: September 26, 2023; Accepted: September 29, 2023
Article Overview
ISSN 2348-5396
ISSN 2349-3429
18.01.384.20231103
10.25215/1103.384
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Published in Volume 11, Issue 3, July-September, 2023