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Comparative Study

| Published: December 25, 2014

Conscientiousness among Call-Center Employees

Sonal D. Parmar

Research scholar, M.A., B.Ed, M.Phil, G-SET, Department of Psychology Saurashtra University, India Google Scholar More about the auther

DIP: 18.01.021/20140201

DOI: 10.25215/0201.021

ABSTRACT

The aim of the present study was to find out the gender difference in conscientiousness and to study the impact of marital status difference in conscientiousness among call-center employees. The sample for the present study consisted of 200 call-center employees. 100 male employees (50 married & 50 unmarried) and 100 female employees (50 married & 50 unmarried). Call-center employees were selected randomly from various call-center of Vadodara city in Gujarat. Conscientiousness scale constructed by John, Donahue & Kentle, 1991; cited in John & Srivastava, 1999: 122, was used to measure conscientiousness trait among male/female and married/unmarried call-center employees. The data was analyzed in terms of mean, SD, and F-test. The result of F-test revealed significant difference in conscientiousness between male and female call-center employees. Male were conscientious than female call-center employees. Further analysis was carried out to know marital status effect on conscientiousness, result revealed no significant difference between married and unmarried call-center employees.

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Sonal D. Parmar @ parmarsonal17@gmail.com

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ISSN 2348-5396

ISSN 2349-3429

18.01.021/20140201

10.25215/0201.021

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Published in   Volume 02, Issue 1, October-December, 2014