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| Published: December 22, 2013

Emotional Intelligence: its Role and Importance in Knowledge Management

Rohit Sharma

Research Scholar, Department of Psychology, University of Rajasthan, Jaipur, India Google Scholar More about the auther

, Kalpna Prabhakar

Professor, Department of Psychology, University of Rajasthan, Jaipur, India Google Scholar More about the auther

, Prof. A. V. S. Madnavat

Professor, Department of Psychology, University of Rajasthan, Jaipur, India Google Scholar More about the auther

DIP: 18.01.502/20130101

DOI: 10.25215/0101.502

ABSTRACT

Knowledge management is the systematic management of an organization’s knowledge assets for the purpose of creating value and meeting tactical & strategic requirements. It consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge. This is the main component of knowledge-based society to the aspect of management. Learning organizations are aware of the potential that lies in human resources, and are prone to developing new concepts of leadership, where hierarchy and pyramid structured decision making no longer play the main role. The new concept is built on partnership between professionals from different sectors of the organization. Partnership alliances depend on quality of human relations for effectiveness. We suggest that emotional intelligence enhanced with new concepts of leadership increases learning, generating and sharing of knowledge. The study has a qualitative approach taken through interviews that were conducted with top management in order to investigate the role of emotional intelligence and its impact on management in correlation with sharing knowledge. The findings confirmed our two hypotheses, since research has shown how the leadership strategy & leaning reflects on input of employees, and the way resulting in stimulation or discouragement of the sharing of knowledge in the organizational aspect.

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Rohit Sharma @ rohit.crc@gmail.com

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Article Overview

ISSN 2348-5396

ISSN 2349-3429

18.01.502/20130101

10.25215/0101.502

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Published in   Towards to Innovation