Influence of Demographic Variable of Emotional Intelligence with Conflict Management Styles in IT Based Organization

Demographic variables such as age and gender, was earlier reported to Influenced Emotional Intelligence (EI) and Conflict Management (CM) Styles. However, a comprehensive study on Indian population in the IT sector has not been done yet. We have studied this aspect on 100 volunteers of both genders in the age ranging from 25 to 50 years serving in Human Resource and Administration wing of an IT based organisation. Standard questionnaire was used to measure Emotional Quotient Index (EQI) (Self Rating) and EQI (Observer Rating) and Conflict level using Rahim Organisational Level Conflict Inventory II. The findings indicated that there was no influence of age on both EI and CM Styles. However, subjects in the age group of above 40 years, tend to have higher score of emotional intelligence. This was more evident in self-awareness, empathy and social skills. Similarly the age group of above 40 years adopted more collaborative and compromising style of Conflict Management as compared to other two age groups below 30 and 30-40 years of age. Similarly there was no significant gender difference in various domains of emotional Intelligence and Conflict Management Style. Though we are reporting the negative findings of age and gender influence on EI and CM which is important in the context of existing reports available in the field of other study populations. The study findings are discussed in this paper.