| Published: September 25, 2020

Organisational citizenship behaviour – an extra role behaviour

Afzal Hassan Khan

Junior Research Fellow, Department of Management, Birla Institute of Technology, Mesra, Ranchi, India Google Scholar More about the auther

DIP: 18.01.043/20200803

DOI: 10.25215/0803.043


The purpose of this paper is to explain how to improve organizational citizenship behavior and how to develop a plan to obtain continual Organisational Citizenship Behaviour through formal system and informal environmental setting in work place. Organizational citizenship behaviors describe actions in which employees are willing to go above and beyond their prescribed role requirements. Some studies have shown that Organisational Citizenship Behaviour are positively related to indicators of individual, unit, and organizational performance. This paper focuses on clearly defining the relationship between organizational effectiveness and Organisational Citizenship Behaviour.  This   paper will also discuss the implications of the Organisational Citizenship Behaviour and try to find out how to improve Organisational Citizenship Behaviour. Results indicate that positive work climate, organization resources, employee’s personality, organizational culture and so on are all related to Organisational Citizenship Behaviour. This research is important for any businesses which want to create competence and organizational effectiveness. To improve Organisational Citizenship Behaviour is lowest cost and best way for businesses to reach organizational effectiveness.

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ISSN 2348-5396

ISSN 2349-3429



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Published in   Volume 08, Issue 3, July-September, 2020