Sources of Role Stress among Employees in Indian Service Sector: A Review of Literature

Every country, today, is in a hurry to improve its economic strength and to become more self-sufficient. The services sector has remained the most vibrant sector in many countries in terms of contribution to GDP, national and state incomes, trade flows, FDI inflows, and employment. Globalization provides opportunities as well as challenges for nations to use innovation in service sector as a strategic lever to generate knowledge flows.  The new opportunities and challenges of business in services sector  play a critical role in the lives of individuals which have contributed to the phenomenon of stress for both individual employees and the organizations. The stress induced due to roles performed by individuals as employees at workplace, has been one of the most persuasive organizational stressors, the outcomes of which have been found to be costly to the organization. The present paper is an attempt to gather the reviews of the various Indian researchers on role stress and coping in service sector.