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Review

| Published: June 11, 2026

AI Chatbot-Human Relationship in the Contemporary World: A Review

Ms. Debanjana Basu

Assistant Professor, Department of Psychology, Bethune College, Kolkata, West Bengal, India Google Scholar More about the auther

, Ms. Avipsha Chakraborty

Department of Applied Psychology, University of Calcutta, Kolkata, West Bengal, India Google Scholar More about the auther

DIP: 18.01.196.20261402

DOI: 10.25215/1402.196

ABSTRACT

This review article aims to explore the different perspectives of the relationship shared between AI driven chatbot and human beings in the context of the current world dynamics. This paper attempts to investigate the positive qualities of their interaction patterns and identify the deficit areas of the service arena, leveraging the literature and research on chatbot and human relations. The application of the study lies in the future development of appropriate tools and strategies to promote quality and facilitate interaction between them by targeted information updates, redesigning algorithmic models and continuous feedback analysis.

Keywords

AI, Chatbot, Mental Health

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Responding Author Information

Ms. Avipsha Chakraborty @ alaka.urmi@gmail.com

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Article Overview

ISSN 2348-5396

ISSN 2349-3429

18.01.196.20261402

10.25215/1402.196

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Published in   Volume 14, Issue 2, April-June, 2026