Effects of Personal Variables of Call Centre Employees on their Psychological well being

Nitin R. Korat; Gandharva R. Joshi

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Comparative Study

| Published: September 25, 2014

Effects of Personal Variables of Call Centre Employees on their Psychological well being

Nitin R. Korat

Research Scholar, Department of Psychology, Saurashtra University Rajkot-360005. Google Scholar More about the auther

, Gandharva R. Joshi

Professor, Department of Psychology, Saurashtra University Rajkot-360005. Google Scholar More about the auther

DIP: 18.01.021/20140104

DOI: 10.25215/0104.021

ABSTRACT

The study was designed to investigate the impact of certain personal variables on psychological well being of call centre employees. The sample consisted of 240 call centre employees (120 Male/120 Female) selected randomly from Vodafone Call Centre of Ahmedabad city. Psychological well being scale of Dr. Bhogle and Prakash was used. Results revealed that there exists a significant difference between psychological well being and variables such as Sex, Age, Type of Family, work Shifts and working time of Call center employees. No significant deference observed between Psychological well being of married and unmarried employees. And also no significant difference was found between Psychological well being and Education of Call centre employees.

Keywords

Psychological well being, call centre employees of mobile company

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This is an Open Access Research distributed under the terms of the Creative Commons Attribution License (www.creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any Medium, provided the original work is properly cited.

How to cite this article: Nitin R. Korat, Gandharva R. Joshi. (2014). Effects of Personal Variables of Call Centre Employees on their Psychological well being.International Journal of Indian Psychology, 1(4). DOI: 10.25215/0104.021, DIP: 18.01.021/20140104