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Comparative Study

| Published: September 25, 2014

Effects of Personal Variables of Call Centre Employees on their Psychological well being

Nitin R. Korat

Research Scholar, Department of Psychology, Saurashtra University Rajkot-360005. Google Scholar More about the auther

, Gandharva R. Joshi

Professor, Department of Psychology, Saurashtra University Rajkot-360005. Google Scholar More about the auther

DIP: 18.01.021/20140104

DOI: 10.25215/0104.021

ABSTRACT

The study was designed to investigate the impact of certain personal variables on psychological well being of call centre employees. The sample consisted of 240 call centre employees (120 Male/120 Female) selected randomly from Vodafone Call Centre of Ahmedabad city. Psychological well being scale of Dr. Bhogle and Prakash was used. Results revealed that there exists a significant difference between psychological well being and variables such as Sex, Age, Type of Family, work Shifts and working time of Call center employees. No significant deference observed between Psychological well being of married and unmarried employees. And also no significant difference was found between Psychological well being and Education of Call centre employees.

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Nitin R. Korat @ nkorat!@rocketmail.com

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Article Overview

ISSN 2348-5396

ISSN 2349-3429

18.01.021/20140104

10.25215/0104.021

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Published in   Volume 01, Issue 4, July-September, 2014